It’s one thing to have a work from home setup all ready to go, and it’s a another to be able to find a solution should trouble happen. During this pandemic, a lot of people are forced to adapt to work from home situations by taking their office devices home, or taking things as a sign, have purchased laptops from sales and other promos. But for most who already have the needed devices, getting quality after-sales service is still a concern, especially with a lot of shops still closed and transportation is still limited.
To better support its loyal customers during the ongoing COVID-19 pandemic, global technology leader Lenovo is adding another year to its popular 2-year Premium Care warranty solution for select devices in its consumer lineup from July 1 onwards. This means that all new IdeaPad, Yoga, Legion, and IdeaCentre devices are now automatically covered for three years with Premium Care’s International Coverage and Local On-site Service, while those with existing warranties may be upgraded to the same service.
Included among Lenovo’s robust solutions, Premium Care provides direct and easy connection to real Lenovo technicians, real fast resolution to PC troubles, and holistic comprehensive support even outside of the user’s home country. Aside from covering the usual store and manufacturer warranty, it possesses the following customer services:
· 24×7 access to Lenovo technicians via phone, chat, e-mail, and WhatsApp
· Comprehensive support for hardware, peripherals, and software
· On-site Repair on the next business day
· ‘Getting started’ and ‘How to’ assistance
· Annual PC Health Check
With all of these solutions combined, Lenovo customers are assured of a hassle- and worry-free maintenance experience even in the middle of the pandemic.
New Premium Care bundled for free
The 3-Year Premium Care service is bundled for free upon purchase of IdeaPad, Yoga, and Legion laptops and the IdeaCentre and Legion Tower gaming desktops with Intel Core i5 or i7 and AMD Ryzen 5 or 7 processors. These are:
· IdeaPad Slim 5
· IdeaPad Gaming 3i
· IdeaPad Slim 5i
· Legion 5
· IdeaPad Flex 5
· Legion 5i
· IdeaPad Flex 5i
· Legion 5pi
· Yoga Slim 7
· Legion 7i
· Yoga Slim 7i
· Legion Tower 5i
· Yoga C940
· IdeaCentre 3
· IdeaPad Gaming 3
· IdeaCentre Gaming 5i
· IdeaCentre AiO 3
Existing warranty extension available
Meanwhile, users who want to extend their existing warranty for other Lenovo devices need to go directly to their nearest Lenovo or Legion Concept Store or any Lenovo authorized reseller and provide information including the model name of the device, its serial number, and the customer’s name and email address for the registration of the new warranty.
The extension from 2-Year Premium Care to 3-Year Premium Care costs PHP 5,300. Users are allowed to extend their Premium Care warranty up until six months before the expiration of their outstanding device warranty. Meanwhile, those with devices currently under Lenovo’s 2-Year Carry-In Warranty can upgrade to the 3-Year Premium Care Warranty solution for PHP 9,100.
For more information about Lenovo’s Premium Care warranty solution and tips on how to maintain your devices, contact Lenovo on Facebook at or via WhatsApp at +63 23953354. You can also visit the Lenovo Premium Care website.
JD Pablo Editor-in-Chief
JD Pablo is the current Editor-in-Chief of twenty8two. Enjoys video games, pizza, banana bread, and tea. Takes coffee black.
